Sponsors

The Grand Brighton

Standing centre stage on Brighton’s famous seafront, The Grand Brighton is a luxury 201 bedroom Victorian hotel, designed and built in 1864. Featuring a luxury day spa, 2 AA Rosette Seafood Restaurant, GB1 and the stylish Victoria Lounge and Bar famed for its outstanding afternoon teas, the Grand offers something for all to enjoy.  With gold accreditation from the Meetings Industry Association, the hotel is a unique venue for meetings and conferences boasting 13 flexible event spaces. The hotel prides itself on an ongoing commitment towards sustainability and delivery of outstanding meetings as recognized by its Gold certification from Green Tourism and Gold Standard from Venue Verdict.

Twitter: @grandbrighton
Instagram: #thegrandbrighton
Facebook: thegrandhotelbrighton

Visit Brighton

VisitBrighton is the official tourism body for the city of Brighton & Hove.

We promote Brighton & Hove to visitors from the UK and around the world through a variety of means including:

• public relations and press liaison
• print and online marketing
• seasonal thematic campaigns.

Our website - www.visitbrighton.com - receives over 2 million unique visits a year and is the number one website for the city providing visitors with information on where to stay, what to do and where to eat out.

VisitBrighton also has a dedicated Conference Sales team to stimulate business tourism. We also manage the official VisitBrighton Contact Centre and Visitor Information Points.

Jarrang

Jarrang are one of the UK's leading independent email marketing agencies, having worked at the forefront of the industry since 2003.

Working with some of the most exclusive boutique hotels and spas throughout the UK and Ireland, including Lucknam Park, The Royal Crescent, Park Hotel Kenmare and The Eden Hotel Collection, they have fuelled their clients’ growth with the highest quality email marketing programmes.

Jarrang bring a potent mix of industry-leading design, marketing automation, and insightful strategy to ensure their email marketing campaigns generate the best possible results and deliver the right message, to the right people, at the right time."

Hotel Perfect

At Hotel Perfect we don’t just sell software, we use our collective experience and extensive knowledge of technology to bring you an all-encompassing hospitality package. Our range of products include a Property Management System (PMS), Direct Online Booking Engine, Channel Management, Hospitality EPoS, Dashboard Reporting, Guest Relationship Management; and an array of APPS and additional products and services to help maximise revenue and increase efficiency.

A well-established company based in the South West providing specialist IT solutions to the hospitality industry throughout the UK.

Welcome to Excellence

Welcome to Excellence is the leading provider of customer service skills training in the UK.

We have a passion for great service and our courses have helped thousands of businesses improve and strengthen their service offer to customers creating memorable customer experiences.

From our City and Guilds accredited Welcome Host Gold and Exceeding Visitor Expectations courses to our newly launched Welcoming All Customers and Welcoming International Customers, we recognise that every business is different and can personalise content to achieve the results you need.

To discover more, please visit us at www.welcometoexcellence.co.uk

If you are entering the Awards this year, always refer to these and other courses booked by your staff.  

Quality in Tourism

Quality in Tourism has been relaunched as an independent accreditation service, offering grading, mystery shopping and specialist tourism and hospitality expertise.

Our experienced team have worked in various tourism and hospitality roles, giving them a true empathy and understanding of the issues within the industry. From mystery customer visits and website reviews to RevPARr and marketing analysis, we work with our members to offer practical help and assistance, with the aim of driving additional sales and increasing profit.

Our assessor team can star rate your property without the prescriptive standards of other schemes, recognising your quality and its appeal to customers, without insisting on outdated physical measures irrelevant to your customers. Our entry level scheme gives assurances to your customers, it is appropriately named Safe Clean & Legal TM. We offer special accolades to help you promote your properties to customers looking for your particular offerings.

Our experience, expertise and insight into the industry allows us to respond to current trends and assist members to deliver what the customer actually wants.