Sponsors

The Grand Brighton

Standing centre stage on Brighton’s famous seafront, The Grand Brighton is a luxury 201 bedroom Victorian hotel, designed and built in 1864. Featuring a luxury day spa, 2 AA Rosette Seafood Restaurant, GB1 and the stylish Victoria Lounge and Bar famed for its outstanding afternoon teas, the Grand offers something for all to enjoy.  With gold accreditation from the Meetings Industry Association, the hotel is a unique venue for meetings and conferences boasting 13 flexible event spaces. The hotel prides itself on an ongoing commitment towards sustainability and delivery of outstanding meetings as recognized by its Gold certification from Green Tourism and Gold Standard from Venue Verdict.

Twitter: @grandbrighton
Instagram: #thegrandbrighton
Facebook: thegrandhotelbrighton

Clockwork Marketing

Specialists in the tourism industry, Clockwork Marketing works with independent hotels, restaurants and tourism businesses. They have an impressive portfolio of national and international clients; each is unique, but they all have one thing in common: they want to grow. With 25 years’ experience, the team understand the industry intricately, and apply a common sense approach to marketing, strategy and technology.

Clockwork help hospitality businesses save costs and achieve growth by ensuring that their marketing is effective and their strategy is geared for success. Many of the businesses they work with get in touch because they’ve found themselves:

Playing ‘Marketing Roulette’: Taking chances, unsure what works and to what extent; Suffering ‘Marketing Paralysis’: Not doing any meaningful marketing because they don’t know where to start; or Lacking something: They want to be market leaders and need a strategy to stand out. Over the years, Clockwork Marketing has grown considerably; today, they are a talented team of 22 marketers, strategists, designers and developers. Their services include responsive website design, SEO, social media management, email marketing, marketing management, branding, design services, OTA strategy, direct mail, copywriting, content management, online gift voucher software and business transformation consultancy – all under one roof!

Avon Data

Avon Data develops innovative PMS and EPOS systems for the UK hotel industry to help hoteliers manage their business more smoothly, efficiently and profitably.

Working with a wide range of hotels from small family run businesses to groups with hundreds of rooms, our system facilitates major time savings by automating many functions that would otherwise have to be done manually by staff including sending out branded and tailored guest emails, managing multiple online sales channels and varying room rates for maximum profitability. While being sophisticated in terms of its functionality, our system is designed to be really simple and easy to use.

As a family-owned Bristol company we pride ourselves on our personal service and fantastic support – with our support team available from 7am to 11pm 365 days a year to answer any client queries. From installation through to training, we manage the entire process to ensure our customers get the most from their software from day one.

Signature Brands

Signature Brands are LWC's self-contained drinks agency, who enrich and grow pubs, bars, events and festivals by introducing them to carefully crafted creations and handpicked imports.

Choosing to stock our exclusive products is only the beginning. With customer activation including events, promotions, tastings and training; we help you to engage the right people and secure genuine footfall.

Our dedicated Account Managers and Brands Activation Managers can offer training on a diverse range of subjects; from product specifics to expert cocktail training. We can also provide full installations at your premises, as well as provide exclusive POS - from unique glassware and fonts, through to menus, bar mats and staff attire.

Visit Brighton

VisitBrighton is the official tourism body for the city of Brighton & Hove.

We promote Brighton & Hove to visitors from the UK and around the world through a variety of means including:

• public relations and press liaison
• print and online marketing
• seasonal thematic campaigns.

Our website - www.visitbrighton.com - receives over 2 million unique visits a year and is the number one website for the city providing visitors with information on where to stay, what to do and where to eat out.

VisitBrighton also has a dedicated Conference Sales team to stimulate business tourism. We also manage the official VisitBrighton Contact Centre and Visitor Information Points.

Pear Communications

Pear is the leading tourism, arts & events print distributor across the South West of England. Years of hard work, dedication and investment have resulted in their unrivalled networks to ensure their clients leaflets, brochures and posters reach their target markets.

Pear have invested heavily in key gateway sites, including major Motorway Services which house both their new Digital Screen and Print Stands. In an ever-changing industry, Pear continually evolve to support the market.

Tozers

Tozers LLP is the country's leading firm of solicitors for both holiday and residential parks and is national legal adviser to the sector trade association, the British Holiday and Home Parks Association; a role which has been held for over 60 years.

With 25 partners and over 150 staff, we work closely with both our commercial and private clients enabling us to provide a comprehensive legal service.

Tozers has been repeatedly listed in the Legal 500 and Chambers in a number of fields.

Simpleview

Simpleview is the worldwide leading provider of CRM, CMS, website design, digital marketing, revenue generation, and mobile technologies for destination marketing organizations (DMOs).

The company employs 325+ staff and works with 900+ travel, tourism and convention marketing customers on six continents, from towns of less than 30,000 to world capitals, including Los Angeles, New York and 14 more of the top 20 U.S. meetings destinations, Dubai, East Sweden, Guadalajara, Melbourne, Prague, Reykjavik and the countries of Malaysia, Norway and Scotland. For more information about Simpleview, visit www.simpleviewinc.com

Bramley Products

The Bramley range was first created for the guests’ bathrooms at, The Beckford Arms, in Wiltshire. Founder Chloë Luxton wanted something that would enhance their guest’s stay and capture the essence of the beautiful countryside.

Their first few guests, and other boutique hotels loved the products so much they wanted to buy them for their own bathrooms, and so this little apple seed began to grow into something bigger. The range continues to develop and has now extended to include candles, room fragrances and even products for little guests!

And as they’ve grown, so has their commitment to maintaining and preserving our beautiful natural environment. They do this through their approach to sustainability, who their partners are, their sourcing, and their decision to contribute to the charity Plantlife, that conserves wildflowers and hedgerows.

INSTAGRAM - @bramleyproducts

TWITTER - @BramleyBathBody

FACEBOOK - Bramleyproducts

Elavon

Elavon has been a leader in processing payments, leveraging the world’s best technologies for our customers. We provide powerful payment solutions for all payment types and processing environments, ensuring that your business remains well connected.

Jarrang

Jarrang are one of the UK's leading independent email marketing agencies, having worked at the forefront of the industry since 2003.

Working with some of the most exclusive boutique hotels and spas throughout the UK and Ireland, including Lucknam Park, The Royal Crescent, Park Hotel Kenmare and The Eden Hotel Collection, they have fuelled their clients’ growth with the highest quality email marketing programmes.

Jarrang bring a potent mix of industry-leading design, marketing automation, and insightful strategy to ensure their email marketing campaigns generate the best possible results and deliver the right message, to the right people, at the right time."

Helping organisations achieve competitive advantage through business and service excellence.

Hospitality Assured is the quality standard created by the Institute of Hospitality specifically for customer facing businesses. We enable businesses to reach and exceed their full potential by following world class processes, customer service standards and employee engagement.

Great service doesn’t happen by accident.

Welcome to Excellence

Welcome to Excellence is the leading provider of customer service skills training in the UK.

We have a passion for great service and our courses have helped thousands of businesses improve and strengthen their service offer to customers creating memorable customer experiences.

From our City and Guilds accredited Welcome Host Gold and Exceeding Visitor Expectations courses to our newly launched Welcoming All Customers and Welcoming International Customers, we recognise that every business is different and can personalise content to achieve the results you need.

To discover more, please visit us at www.welcometoexcellence.co.uk

If you are entering the Awards this year, always refer to these and other courses booked by your staff.  

Quality in Tourism

Quality in Tourism has been relaunched as an independent accreditation service, offering grading, mystery shopping and specialist tourism and hospitality expertise.

Our experienced team have worked in various tourism and hospitality roles, giving them a true empathy and understanding of the issues within the industry. From mystery customer visits and website reviews to RevPar and marketing analysis, we work with our members to offer practical help and assistance, with the aim of driving additional sales and increasing profit.

Our assessor team can star rate your property without the prescriptive standards of other schemes, recognising your quality and its appeal to customers, without insisting on outdated physical measures irrelevant to your customers. Our entry level scheme gives assurances to your customers, ir is appropriately named Safe Clean & Legal TM. We offer special accolades to help you promote your properties to customers looking for your particular offerings.

Our experience, expertise and insight into the industry allows us to respond to current trends and assist members to deliver what the customer actually wants.

NFU Mutual

Our network of specialist local Agents work extensively with the hospitality and retail industries - everything from local coffee shops to a chain of restaurants or food stores and urban chic hotels.

We understand that your business could be impacted by a number of issues - cyber attacks, damage to your property, the loss of a major supplier or customer, the loss of a key person through illness, or an outbreak of food poisoning. But you’re not alone. Your NFU Mutual Agent can help you plan for the unexpected and get you back on your feet should things go wrong.

The right insurance starts with the right conversation. Contact our local Agent today by visiting nfumutual/branches