Sponsors

The Grand Brighton

Standing centre stage on Brighton’s famous seafront, The Grand Brighton is a luxury 201 bedroom Victorian hotel, designed and built in 1864. Featuring a luxury day spa, 2 AA Rosette Seafood Restaurant, GB1 and the stylish Victoria Lounge and Bar famed for its outstanding afternoon teas, the Grand offers something for all to enjoy.  With gold accreditation from the Meetings Industry Association, the hotel is a unique venue for meetings and conferences boasting 13 flexible event spaces. The hotel prides itself on an ongoing commitment towards sustainability and delivery of outstanding meetings as recognized by its Gold certification from Green Tourism and Gold Standard from Venue Verdict.

Twitter: @grandbrighton
Instagram: #thegrandbrighton
Facebook: thegrandhotelbrighton

Clockwork Marketing

Specialists in the tourism industry, Clockwork Marketing works with independent hotels, restaurants and tourism businesses. They have an impressive portfolio of national and international clients; each is unique, but they all have one thing in common: they want to grow. With 25 years’ experience, the team understand the industry intricately, and apply a common sense approach to marketing, strategy and technology.

Clockwork help hospitality businesses save costs and achieve growth by ensuring that their marketing is effective and their strategy is geared for success. Many of the businesses they work with get in touch because they’ve found themselves:

Playing ‘Marketing Roulette’: Taking chances, unsure what works and to what extent; Suffering ‘Marketing Paralysis’: Not doing any meaningful marketing because they don’t know where to start; or Lacking something: They want to be market leaders and need a strategy to stand out. Over the years, Clockwork Marketing has grown considerably; today, they are a talented team of 22 marketers, strategists, designers and developers. Their services include responsive website design, SEO, social media management, email marketing, marketing management, branding, design services, OTA strategy, direct mail, copywriting, content management, online gift voucher software and business transformation consultancy – all under one roof!

Avon Data

Avon Data develops innovative PMS and EPOS systems for the UK hotel industry to help hoteliers manage their business more smoothly, efficiently and profitably.

Working with a wide range of hotels from small family run businesses to groups with hundreds of rooms, our system facilitates major time savings by automating many functions that would otherwise have to be done manually by staff including sending out branded and tailored guest emails, managing multiple online sales channels and varying room rates for maximum profitability. While being sophisticated in terms of its functionality, our system is designed to be really simple and easy to use.

As a family-owned Bristol company we pride ourselves on our personal service and fantastic support – with our support team available from 7am to 11pm 365 days a year to answer any client queries. From installation through to training, we manage the entire process to ensure our customers get the most from their software from day one.

Signature Brands

Signature Brands are LWC's self-contained drinks agency, who enrich and grow pubs, bars, events and festivals by introducing them to carefully crafted creations and handpicked imports.

Choosing to stock our exclusive products is only the beginning. With customer activation including events, promotions, tastings and training; we help you to engage the right people and secure genuine footfall.

Our dedicated Account Managers and Brands Activation Managers can offer training on a diverse range of subjects; from product specifics to expert cocktail training. We can also provide full installations at your premises, as well as provide exclusive POS - from unique glassware and fonts, through to menus, bar mats and staff attire.

Visit Brighton

VisitBrighton is the official tourism body for the city of Brighton & Hove.

We promote Brighton & Hove to visitors from the UK and around the world through a variety of means including:

• public relations and press liaison
• print and online marketing
• seasonal thematic campaigns.

Our website - www.visitbrighton.com - receives over 2 million unique visits a year and is the number one website for the city providing visitors with information on where to stay, what to do and where to eat out.

VisitBrighton also has a dedicated Conference Sales team to stimulate business tourism. We also manage the official VisitBrighton Contact Centre and Visitor Information Points.

Hotel Perfect

At Hotel Perfect we don’t just sell software, we use our collective experience and extensive knowledge of technology to bring you an all-encompassing hospitality package. Our range of products include a Property Management System (PMS), Direct Online Booking Engine, Channel Management, Hospitality EPoS, Dashboard Reporting, Guest Relationship Management; and an array of APPS and additional products and services to help maximise revenue and increase efficiency. A well-established company based in the South West providing specialist IT solutions to the hospitality industry throughout the UK.

Pear Communications

Pear is the leading tourism, arts & events print distributor across the South West of England. Years of hard work, dedication and investment have resulted in their unrivalled networks to ensure their clients leaflets, brochures and posters reach their target markets.

Pear have invested heavily in key gateway sites, including major Motorway Services which house both their new Digital Screen and Print Stands. In an ever-changing industry, Pear continually evolve to support the market.

Welcome to Excellence

Welcome to Excellence is the the leading provider of customer service skills training in the UK.

Why do you need customer service training? In today’s competitive markets, customer service determines the winners and losers.

As the leading deliverer of customer service training in the tourism, leisure and hospitality sectors, Welcome to Excellence is also now seen as the way forward by retail businesses, transport providers, local authorities, universities and many other organisations for which quality customer service is critical.  Options include the highly rated 'Welcome Host Gold', 'Welcome All' and 'Exceeding Visitor Expectations' courses, available in-house or through open courses, plus a range of more sector-specific courses.

If entering the Awards, always refer to these and other courses booked by your staff.

Tourist Network

Tourist Network are specialists in tourism video production, having produced over 1,200 videos for the industry. Our clients big and small include theme parks, heritage attractions, museums, hospitality providers, zoos, tourist events, and many more. We’re also market leaders in Digital Signage installations in tourist information settings, and broadcast a number of destination-wide Tourist Information TV Channels that are piped exclusively into hotel bedrooms.

Whether you’re from an attraction, destination or accommodation provider, with a requirement for quality video, for your own digital signage network or in-hotel TV channel, or wish to promote your business directly to a targeted tourist audience through our far reaching digital networks, then please contact the team at Tourist Network today.

Quality in Tourism

Quality in Tourism has been relaunched as an independent accreditation service, offering grading, mystery shopping and specialist tourism and hospitality expertise.

Our experienced team have worked in various tourism and hospitality roles, giving them a true empathy and understanding of the issues within the industry. From mystery customer visits and website reviews to RevPar and marketing analysis, we work with our members to offer practical help and assistance, with the aim of driving additional sales and increasing profit.

Our assessor team can star rate your property without the prescriptive standards of other schemes, recognising your quality and its appeal to customers, without insisting on outdated physical measures irrelevant to your customers. Our entry level scheme gives assurances to your customers, ir is appropriately named Safe Clean & Legal TM. We offer special accolades to help you promote your properties to customers looking for your particular offerings.

Our experience, expertise and insight into the industry allows us to respond to current trends and assist members to deliver what the customer actually wants.

NFU Mutual

Our network of specialist local Agents work extensively with the hospitality and retail industries - everything from local coffee shops to a chain of restaurants or food stores and urban chic hotels.

We understand that your business could be impacted by a number of issues - cyber attacks, damage to your property, the loss of a major supplier or customer, the loss of a key person through illness, or an outbreak of food poisoning. But you’re not alone. Your NFU Mutual Agent can help you plan for the unexpected and get you back on your feet should things go wrong.

The right insurance starts with the right conversation. Contact our local Agent today by visiting nfumutual/branches