The Grand Brighton

Standing centre stage on Brighton’s famous seafront, The Grand Brighton is a luxury 201 bedroom Victorian hotel, designed and built in 1864. Featuring a luxury day spa, 2 AA Rosette Seafood Restaurant, GB1 and the stylish Victoria Lounge and Bar famed for its outstanding afternoon teas, the Grand offers something for all to enjoy.  With gold accreditation from the Meetings Industry Association, the hotel is a unique venue for meetings and conferences boasting 13 flexible event spaces. The hotel prides itself on an ongoing commitment towards sustainability and delivery of outstanding meetings as recognized by its Gold certification from Green Tourism and Gold Standard from Venue Verdict.

Twitter: @grandbrighton
Instagram: #thegrandbrighton
Facebook: thegrandhotelbrighton

Clockwork Marketing

Clockwork Marketing has spent a quarter of a century fuelling the growth of hospitality businesses, with a focus on independent hotels and holiday parks.  They understand the critical aspects of hospitality marketing, unfamiliar to industry outsiders, such as:

• How customers use hotel websites
• Current hospitality marketing trends
• Room yield and other industry KPIs
• Channel Managers & booking engines
• Google Analytics relating to hotels and holiday parks
• Shoulder months

Clockwork fuses this inside knowledge with ever creative marketing and unique growth strategies. The result? Businesses with strong personalities, clear voices and the right tools to convert interest into direct revenue.

In the digital world, Online Travel Agents are giants. Clockwork helps properties take bookings back and strengthen their independence from the OTAs.

They are the marketing force behind some nationally respected tourism brands, and provide a complete service, including – web design, SEO, digital marketing, direct mail, email marketing, branding, marketing management (inc social media) and copywriting.

Visit Brighton

VisitBrighton is the official tourism body for the city of Brighton & Hove.

We promote Brighton & Hove to visitors from the UK and around the world through a variety of means including:

• public relations and press liaison
• print and online marketing
• seasonal thematic campaigns.

Our website - www.visitbrighton.com - receives over 2 million unique visits a year and is the number one website for the city providing visitors with information on where to stay, what to do and where to eat out.

VisitBrighton also has a dedicated Conference Sales team to stimulate business tourism. We also manage the official VisitBrighton Contact Centre and Visitor Information Points.

Jarrang

Jarrang are one of the UK's leading independent email marketing agencies, having worked at the forefront of the industry since 2003.

Working with some of the most exclusive boutique hotels and spas throughout the UK and Ireland, including Lucknam Park, The Royal Crescent, Park Hotel Kenmare and The Eden Hotel Collection, they have fuelled their clients’ growth with the highest quality email marketing programmes.

Jarrang bring a potent mix of industry-leading design, marketing automation, and insightful strategy to ensure their email marketing campaigns generate the best possible results and deliver the right message, to the right people, at the right time."

Hotel Perfect

At Hotel Perfect we don’t just sell software, we use our collective experience and extensive knowledge of technology to bring you an all-encompassing hospitality package. Our range of products include a Property Management System (PMS), Direct Online Booking Engine, Channel Management, Hospitality EPoS, Dashboard Reporting, Guest Relationship Management; and an array of APPS and additional products and services to help maximise revenue and increase efficiency.

A well-established company based in the South West providing specialist IT solutions to the hospitality industry throughout the UK.

Worldpay

As a global leader in payments, Worldpay from FIS offers simple, seamless payment solutions to help businesses drive commerce and deliver better customer experiences. Serving 1M merchant locations globally and processing 75B transactions annually, Worldpay offers business expertise, data-driven insights, and innovative products to help support businesses who are looking to modernize and reach new markets.  

By working with you, for you, and by your side, we aim to help you harness opportunities, address challenges, and meet emerging needs.  With Worldpay from FIS as your partner, you have access to a range of payment technology products and experts to help support you.

·         24/7 UK based support
·         Technical expertise
·         A range of payment products including virtual terminal and payment gateway

We are here to support you through your business journey and to enable you with the right payments solutions for your business and to enhance the experience for your customers.  Whether you are looking to change providers or get more out of your payment technology we are here to help.

Join us by 31 March 2021 and receive a £100 pre-paid card. T&Cs and eligibility criteria apply, please contact Kevin Smith on email Kevin.Smith2@fisglobal.com or call 07880 457 673 for more information about this offer and to also help you explore the world of payments with Worldpay from FIS.

Hoogly Tea

Hoogly Tea is an independent British company, our high quality teas are enhanced with a naturally indulgent taste and aroma.  All our teas are hand blended and packed in the South East of England, they are ethically sourced and fairly traded. Our fully biodegradable tea pyramids are soil association certified made out of a plant extract, no plastic in our tea bags.  We are vegan certified and use no sugar or preservatives in our blends.

Forthglade

Forthglade have made natural dog food in the heart of Devon since 1971, using only the finest ingredients sourced from the UK where ever possible. With both complementary and complete foods, each with exceptionally high meat content, the nourishing recipes are hypo allergenic and free from junk and fillers. Forthglade is proud to make wholesome delicious meals for pets that is tail-waggingly good. For further information visit our website

Tozers

Tozers are the award-winning leading lawyers when it comes to park law. As legal advisers to the British Holiday and Home Parks Association for over 65 years, we are at the cutting edge of legal developments affecting the parks industry. Our dedicated and experienced team advise parks businesses small and large, throughout the whole of England and Wales, on a wide range of issues.

With over 165 colleagues, we offer a comprehensive legal service for both our commercial and private clients by taking the time to get to know you and your business.

Tozers has been repeatedly listed in the Legal 500 and Chambers in a number of fields.

Anytime Booking

Anytime is an innovative online booking and management software, powering the outdoor holiday market around the clock. We support hundreds of campsites, holiday parks, glamping sites, motorhome hire businesses and holiday let agencies all around the UK. Our multi-accommodation focus is one of our key differentiators in this market, along with our reputation for having the fastest and highest quality support.

Save precious time with automation, live availability and payments, intuitive dashboard and reporting, and integrated guest services. Drive up sales using our carefully selected partnerships with leading distributors like campsites.co.uk, Cool Camping, Pitch Up, TXGB and Rentals United. If you need a new website, create one with our new drag and drop website builder - beautiful results with no need to code! Fully supported from our HQ in Cornwall, our cloud-based platform is mobile-friendly and is racked, stacked and packed with all the tools a busy holiday business needs to stand out and thrive.

Saffery Champness

Saffery Champness is a national chartered accountancy practice which has been established in Bournemouth for 30 years. We support and work with a significant portfolio of clients in leisure, hospitality and tourism. Our experience has given us an invaluable understanding of the issues and challenges faced by businesses in the sector, which has enabled us to develop a range of successful strategies and solutions.

Our team, based in Bournemouth, provide advice to hotels, restaurants, marinas, holiday parks, clubs, associations and attractions. Having the specialist resource in house allows us to fully support clients on such matters as tax efficient structures and profit extraction, employee remuneration packages, VAT planning, business planning & strategy, funding arrangements and corporate finance transactions. We also provide a comprehensive range of compliance services to ensure that our clients meet their statutory obligations.

Stanlake Park Wine Estate

Since 1979 Stanlake Park Wine Estate has produced a wide range of English wines, including white, rosé, red and sparkling wine, using only grapes from our vineyard in Berkshire. During our Wine Tours & Tastings you can explore the history of the Estate and understand how wine is made, while tasting generous samples of wine.

At Stanlake Park we also have a charming Wine & Gift Shop where you can purchase our wines together with a large selection of gifts and accessories. Enjoy a glass of wine and nibbles in our Wine Bar, completed with a 15th Century Walled Garden.

Fallow and Fields

With over 55 years of combined experience in Private Dining and Event Catering, we are proud to introduce you to Fallow and Fields.

We have always been passionate about providing locally produced and sustainably sourced food and love to grow as much as we can at home, so it’s guaranteed to be fresh, bursting with flavour and organic.  At Fallow and Fields, we have always had an awareness and ethos of providing only ethically sourced ingredients and are very socially aware of the ever-changing trends in food culture especially the increased popularity in Vegan dining which we are happy to be able to support fully, wherever it might be required.

Welcome to Excellence

Welcome to Excellence is the leading provider of customer service skills training in the UK.

We have a passion for great service and our courses have helped thousands of businesses improve and strengthen their service offer to customers creating memorable customer experiences.

From our City and Guilds accredited Welcome Host Gold and Exceeding Visitor Expectations courses to our newly launched Welcoming All Customers and Welcoming International Customers, we recognise that every business is different and can personalise content to achieve the results you need.

To discover more, please visit us at www.welcometoexcellence.co.uk

If you are entering the Awards this year, always refer to these and other courses booked by your staff.  

Quality in Tourism

Quality in Tourism has been relaunched as an independent accreditation service, offering grading, mystery shopping and specialist tourism and hospitality expertise.

Our experienced team have worked in various tourism and hospitality roles, giving them a true empathy and understanding of the issues within the industry. From mystery customer visits and website reviews to RevPARr and marketing analysis, we work with our members to offer practical help and assistance, with the aim of driving additional sales and increasing profit.

Our assessor team can star rate your property without the prescriptive standards of other schemes, recognising your quality and its appeal to customers, without insisting on outdated physical measures irrelevant to your customers. Our entry level scheme gives assurances to your customers, it is appropriately named Safe Clean & Legal TM. We offer special accolades to help you promote your properties to customers looking for your particular offerings.

Our experience, expertise and insight into the industry allows us to respond to current trends and assist members to deliver what the customer actually wants.